Comments on: UPS – Unimpressive Poor Service.

By: Cris B

Cris B — Tue, 10 Jan 2006 18:43:05 +0000

If it’s a one off then it could be just that. UPS, like Parcelforce or USPS or TNT or any other company is a big organisation with a multinational links. They like all of us make mistakes from time to time, but it’s the way they handle it that stinks.

It’s like the old boy who popped his clogs after he pulled over from the motorway and had a hearattack. Was whisked off to hospital and then the AA refused to pick up his car because his membership had lapsed (terminally). Despite call centre staff being told they could make exceptions in times of crisis, they refused to do so and the grieving family understandably went national with their story of poor service.

Thing is if you want really good service, like someone to make you a brew while you’re visiting, treating you like a friend and having a real interest in you or your company you need to be dealing with the little guy who really cares. They might not be the cheapest, or the most convenient, but you can bet the service will be second to none. I think there’s an opening in the international freight industry. Any backers?

By: Andy S

Andy S — Tue, 10 Jan 2006 17:21:01 +0000

yeah ok a bike in a boxis a nuisance to me, but it’s even more of a nuisance to ‘em.

By: Andy S

Andy S — Tue, 10 Jan 2006 17:19:44 +0000

In my experience, and I imagine that the IF that was in the box was destined for a customer, but I would be concerned waiting for a refund of monies paid up front. A bike in a box is a nuisance to me, your money in their account (along with who knows how many other companies money) is interest earned. You’ll probably get the frame in 30 days, will you get the money back that quick? You may, but then again……

By: Gray

Gray — Mon, 09 Jan 2006 15:03:05 +0000

I think your rant is impressively restrained there Uncle Tim. I once had UPS pay import tax etc charges for me on a package I received from the states. They also charge a fee for having done so, IIRC. I was really quite pissed off about that. I didn’t ask them to pay those taxes for me. I don’t see how they can demand payment for having done so. I didn’t pay UPS to deliver the goods to me – the sender did. The contents of the package belong to me. I don’t understand how they can reasonably withhold the package from you / me – it is my property. If they’ve paid HMC&E the correct or incorrect taxes then that’s their business. If I receive something on which taxes should be paid, then it’s my responsibility to pay them – I don’t want to pay someone else to do it for me. The thieving cnutwnakers!

I’d have been tempted to tell the delivery driver that the contents of the parcel belong to me, and that if he doesn’t hand it over then I’m calling the police! You could then pay HMC&E the taxes due, and tell UPS to feck right off. I dare say there’s some reason why you can’t do that, but hey. Afternoon!

By: salsaboy

salsaboy — Sat, 07 Jan 2006 22:14:19 +0000

I can read perfectly well simon, my comprehension on the other hand is rubbish.

By: Zola

Zola — Sat, 07 Jan 2006 20:05:28 +0000

Buy British

Sarcin do some nice frames….

Really enjoyed the IF interview, Tim – top podcast

By: Sideways Tim

Sideways Tim — Sat, 07 Jan 2006 20:05:02 +0000

A Ti Deluxe, not a Breadstick

By: Simon

Simon — Sat, 07 Jan 2006 19:57:32 +0000

It was a frame from IF, can’t you read Andy?

By: salsaboy

salsaboy — Sat, 07 Jan 2006 19:53:44 +0000

wot woz in the box?