Well, I know why UPS wear brown uniforms now – it’s because they are a shower of shite.
A parcel arrived here on Thursday from IF, it was a frame and as is usual, there was duty, VAT and handling charges to pay on it. The charges seemed higher than I expected, so a quick calculation on my behalf proved that whichever monkey UPS have doing their sums had kindly charged us three times more than what was due.
I point this out to the driver (who is super stressed at the work-load he has to clear and really can’t afford any delays to his schedule) and quickly get on the phone to sort it out. After completing the automated service to get to the correct department, the operator kindly puts the phone down on me when I explain that they need to re-calculate the charges. I send the driver (with parcel) off on his rounds and try to get through again.
Eventually after leaving a message, someone gets back to me about it. It seems that yes, they have grossly miscalculated the charges, but can’t simply re-do them. No, it seems that I have to call HMC&E, get the correct tariff code and corresponding rate of duty, then email UPS with all the details and proof that what is in the box, is actually what is in the box. With that information, they can then do their job correctly.
It takes about an hour to get through to an operator at customs, who gives me the info I need, so I mail UPS to get the paperwork sorted out and the frame re-delivered. Apparently, I can either wait until they have re-done the customs clearance and UPS get a refund from HMC&E (which takes about 30 days!), or I can pay the overcharge and then wait for UPS to get their money back and then they will refund me somehow!
So, basically because UPS are stupid, I have to either wait a month for my goods, or overpay and be out of pocket for the same time period. How great is that?
Here’s a tip – if you have to send a parcel anywhere, ever, AVOID UPS – they stink.